SHIPPING & RETURNS

ART

I aim to ship all orders within a week of receiving them, however please note that some prints are hand embellished to order and may take a little longer to be completed. Please contact me and let me know if your order is urgent.

Unframed prints up to A2 size are shipped via Royal Mail in large envelopes.

Larger unframed prints are shipped via DPD in postal tubes. Prices are quoted on the product page.

Framed Artworks to the UK - £60

Collection from Cheshire-based studio is free of charge.

Please contact me to enquire about International shipping costs.

RETURNS

You have 30 calendar days to return an item from the date you received it. Please contact me to advise of your intent to return and I will instruct you on how and where to return your item. Please note that framed prints are not returnable.

I am happy to give a full refund (minus postage costs) or exchange any item that you no longer want. To be eligible for a refund or exchange, your item must be returned unused and undamaged, in the same condition that you received it, and be in the original packaging. You, as the customer, are responsible for the payment of the return postage.

In the unlikely event your order arrives damaged or unusable I will of course refund you. Please contact me with your order number, date and details of the damage. Photos may be required. I ask you to return the damaged items (for which I will cover the cost) and you will then be issued with an exchange or I will refund the item.
 

REFUNDS

Once I receive your item, I will inspect it and notify you that I have received it. If your return is approved, I will initiate a refund to your original method of payment. You will receive the credit minus shipping costs within a certain amount of days, depending on the policies connected with your original method of payment. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

Any further questions?

Please contact me.